Troubleshooting
Sometimes things go wrong. Lets try and help.
The #1 Cause for Malfunction: Cartridge is not connected to the battery.
This is caused when the battery contact on the cartridge has been pushed too far up into the base of the cartridge causing a loss of battery connection. We recommend that you only screw in the cartridge to the battery just until all threads meet; screwing it too tight can often times push the heating element in too far. When the heating element gets pushed in too far it can prevent the element from connecting with the battery, thus not “pulling”. If you can make sure that the element is pulled out so it is flush with the bottom of the cartridge and then try it on a charged battery to see if it “pulls” properly – 9 times out of 10 this does the trick!
This is a delicate, yet fast and simple fix. The tip of a pocket knife, or the tip of a box cutter work well, even your fingernail if long enough. As always, use caution please don’t cut yourself! The top left picture above is where this element is pushed in too far in on the cartridge. The top right picture is where to insert the tool (paper clip, finger nail, razor blade etc.) to gently pull out the heating element. The bottom left picture is how to pull up the heating element and the bottom right is how it should look once pulled out. You want to make sure the element is flush with the bottom of the cartridge.
The #2 Reason – Weather!
When the warm weather is here, it is important to never leave the cartridge and battery exposed to hot temperatures, i.e. in the car, out at the beach, etc. This is a guaranteed way to cause the cartridge to simply not work properly. Almost like if you left your phone in the hot sun for 8 hours it would fry the phone. Make it a point to never leave your cartridge in the car. This helps more than you know!
When it’s cold outside, the same things apply. Don’t leave your cartridge in the cold car, outside on a deck or smoking area, etc. If the cartridge gets cold, the oil will thicken and cause it not to pull. If this happens, we advise you (after trouble shooting the battery and cartridge) to put the cartridge in a small ziplock bag in a warm cup of water to warm the oil. Then try it on your battery again.
Reason #3 – “My cartridge is not pulling”
If it seems the cartridge is not “pulling”, first check if your battery is fully charged. The batteries that we sell have a “baby” charge, and it is always recommended to fully charge the battery before using. Next, make sure that the battery you are using has a 180 MAH or less setting. If you are using a battery that is for an e-cig, for example, make sure it is at the lowest watt/volts possible.
When a cartridge is used on a battery that is too strong, it can potentially blow the element in the cartridge, causing it to not pull, or it simply will not connect the element and battery and not pull. Consider what kind of battery you will be using when you make your cartridge purchase and let our budtender know.
We hope this helps you troubleshoot any cartridge problems you may have, but if it doesn’t, don’t hesitate to come on in with your cartridge and battery and ask one of our professional budtenders to help you.
